Right of withdrawal, refund
In accordance with article 103 of law 3/2015, of March, for which the consolidated text of the general law for the protection of consumers and users is amended, the provision of goods and services according to the consumer's specifications or clearly personalized or that , by its very nature, cannot be returned or can deteriorate or expire rapidly, they are exempt from the right of withdrawal.
In case of non-delivery to the recipient due to wrong address, wrong name on the bell, unreachable recipient, the goods will return to the warehouse and will remain in storage for 2 days for collection, after this date it will be disposed of. The order cannot be refunded.
If you have had any complications with your order we would love to be the first to know. It happens very rarely, but if this is the case please contact us. Lada Fiori di Damaschin Lada undertakes to replace the product with a new one in accordance with the conditions established and accepted at the time of sale. If the customer wishes to file a complaint, he can do so by e-mail
In some shipments, there may be a case where the flowers in the order are not available due to quality or availability problems. In this case, Lada Fiori reserves the right to replace the product for one of the same or higher value. We cannot replace or return the money in this case, and we appreciate your understanding.